Delivery & Returns
When will my order be delivered?
- We usually deliver within 2-10 Business days of placement of the order (within India), and within 4-15 Business days of placement of the order (for orders outside India). Domestic Shipping takes 2-5 business days depending on the pin code and International Shipping take 3-7 business days depends on the destination.
Are there any additional shipping charges?
- We provide Free Shipping for orders within India and for outside India charges are applicable. The same will be added during checkout.
- We are not liable for any Custom/ import charges levied by your country.
- In case of any additional services (Gift wrapping Etc.) please feel free to contact us on +91 98409 29315 mentioning your order number and the service you require.
- Note: We are not liable for any delays in delivery by the courier company but will definitely help you track down your package through our partnering courier company.
Do we provide CASH ON DELIVERY service?
- We Provide COD service within India for orders below Rs:5,000/-
How can I cancel my order ?
- If the product status is unfulfilled you can cancel you order by logging in to your account and cancel the order from your "My Account" tab. If the status is fulfilled order cannot be cancelled. Maximum timeline for cancellation of orders is 12 hours from the time the order is placed.
What can I return?
As a company policy, we do not provide a refund on any product sold. Once the products are sold they can be exchanged for replacement only.If you would like to have a size exchange for the product you have ordered or if the product is damaged, please inform us within 7 days of the receipt of the product by writing to us at firstname.lastname@example.org with order number, full name, address and size change required/ images of the damaged product and our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the product. We request you to please assist them if they ask you for further information or photographs to access your return request.
We reserve the right to refuse a return of a product purchased from us if the product is not received in its original condition, or is received damaged or has been found to be used or received post the cut off date. All products to be returned must be notified to email@example.com within 7 Days of receipt of your order and dispatched within 7 working days of the receipt of the order. We would require you to deliver all the original documents with the product.
All products under SALE or purchased using a coupon/discount code are not valid for any exchange or return.
- If you receive a defective product it can be returned within 7 days from order delivery with original packing and tags.
Where do I send my return?
- Please make sure that the following address is clearly printed/written on your returns parcel with the TAS order # number. We Do not provide Pick-up service, hence the order needs to be self-shipped in case of an exchange. The sender has to bear the returns shipping cost.
PV Global Fulfillment Center,
No.25/12, Kamaraj Avenue, 2nd Street,
Contact:+91 98409 29315